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Which action should a nurse aide NOT take when dealing with a combative resident?

Talk to the resident calmly.

Attempt to restrain the resident physically.

A nurse aide should avoid any actions that may escalate a combative situation, and physically restraining a resident is one such action. Restraint can provoke further aggression and can also compromise the safety and dignity of the resident. It can lead to physical harm for both the resident and the staff member involved.

Instead, employing approaches like speaking calmly to the resident, asking about their frustrations, and ensuring the safety of others in the environment are constructive techniques that can help de-escalate the situation. Calm communication can provide the resident with a sense of security, while understanding their frustrations may give insights into their behavior and allow for a resolution. Removing other residents ensures a safe environment for everyone and minimizes distractions, helping to reduce the stress level for the combative resident.

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Ask the resident about their frustrations.

Remove other residents from the area for safety.

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