Ace the STNA Exam 2026 – Fast Track Your Nursing Future!

Demonstrating attentive listening is essential in a client-nurse aide relationship, and responding when appropriate effectively shows that the aide is engaged and interested in what the client is saying. This kind of response indicates that the aide is not only hearing the words but is also processing them and validating the client’s thoughts and feelings.

When a nurse aide responds appropriately, it can take the form of verbal affirmations, asking clarifying questions, or summarizing what the client has said. This kind of interaction fosters a supportive environment and encourages open communication, allowing the client to feel valued and understood.

The other options do not promote effective communication. Changing the subject frequently disrupts the flow of conversation and can make the client feel ignored or unimportant. Correcting the client's mistakes may come off as dismissive or patronizing, potentially damaging trust. Directing the conversation can limit the client's opportunity to express themselves fully, leading to feelings of frustration or being unheard.