Ace the STNA Exam 2025 – Fast Track Your Nursing Future!

When a nurse aide encounters a client who is sad and crying, the first step should be to engage the client by asking if something is wrong. This approach is crucial as it validates the client’s feelings and opens up a line of communication. By asking the client about their emotional state, the aide demonstrates empathy and provides a supportive environment where the client feels safe to express their feelings. This initial response can help the aide gather more information about the client’s distress and offer appropriate assistance or comfort.

Encouraging the client to share their feelings can lead to greater insight into their emotional needs and may assist in de-escalating distress. It is important for the aide to be a compassionate listener, as this can also help to build rapport and trust between the client and the aide. Encouraging disclosure is essential in nursing care, as it fosters a deeper understanding of the client’s emotional and psychological well-being.