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The most appropriate response is to listen actively and provide comfort. This approach acknowledges the resident's feelings of sadness and demonstrates empathy, which is crucial in building a trusting relationship. By actively listening, the nurse aide allows the resident to express their emotions without feeling judged or dismissed. Providing comfort may also involve reassuring the resident that their feelings are valid and that it’s okay to feel sad at times. This supportive interaction can significantly impact the resident’s emotional well-being and can help foster a sense of safety and trust, encouraging them to communicate openly about their feelings in the future.

The other options do not effectively address the resident's emotional state. Ignoring feelings can make the resident feel isolated and unimportant, sharing a personal story may shift the focus away from their needs, and telling them to cheer up can minimize their feelings, potentially leading to further distress. Being present and attentive is essential in caregiving and supports emotional health.